Returns & Exchanges

The Western Australian Museum Store is committed to providing quality products and ensuring our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a 30-day return policy for most items in their original, unused condition.

Return Process

• 1.
  Contact Customer Care

  Email our team at [email protected] with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all tags are attached and the receipt or proof of purchase is included.

• 3.
  Ship the Item

  Send your return package via a trackable shipping service to our Perth warehouse address provided in your authorization email.

• 4.
  Processing and Refund

  Once we receive and inspect your item, we will process your refund or exchange within 5-7 business days to your original payment method.