Frequently Asked Questions

Everything you need to know about shopping with the WA Museum Store.

Where do you ship to?

We offer domestic shipping across Australia and international shipping to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We accept returns within 30 days of purchase for a refund or exchange, provided the items are in their original condition and packaging. Please note that certain items, such as earrings or digital downloads, may be excluded.

Are your products ethically sourced?

Yes, we pride ourselves on collaborating with local artisans, scientists, and ethical suppliers to ensure our unique collections reflect the heritage and natural history of Western Australia responsibly.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Can I purchase a gift voucher?

Absolutely. We offer digital gift vouchers that are delivered via email and can be redeemed for any product across our online store.